Authors - Truong Bui Quang, Huu Dang Quoc, Van Nguyen Thi Cam, Anh Nguyen Duc Abstract - This paper examines the interaction between Robotic Process Automation (RPA), Business Process Management (BPM), and Digital Transformation (DT) - three critical components in improving operational efficiency and driving business modernization. RPA automates repetitive tasks, reduces errors, accelerates processing, and optimizes resource use. When combined with Artificial Intelligence (AI) and Machine Learning (ML), it further enhances data analysis and decision-making. BPM focuses on analyzing, designing, and optimizing business processes to ensure organizational agility. DT provides a technological foundation for broader innovation in processes and structures. The paper contributes a comprehensive and updated perspective on how RPA, BPM, and DT interrelate—not only functioning independently but also reinforcing one another to create greater business value. It emphasizes that their integration is a strategic approach to improving performance, responsiveness, and continuous innovation. Importantly, the research is relevant to both Industry 4.0 and Industry 5.0. While Industry 4.0 prioritizes automation and data-driven systems, Industry 5.0 highlights human–technology collaboration for more adaptive and human-centric organizations. This study enriches theoretical insights and offers practical guidance for building effective and sustainable digital transformation strategies.
