Authors - Andrea Dannielle Mayuga, KC A. Berdin, Mary Faith F. Lagmay, Love Joyce A. Mortel, Lovely M. Penafiel, Ashley D. Sacayanan, Manuel J. Logatoc, Steven C. Jocson Abstract - This study evaluates the level of satisfaction with digital payment systems among residents in the Philippines. In an era where rapid technological advancement reshapes business transactions, digital payment platforms have emerged as critical drivers of efficiency and convenience. Employing data from survey questionnaires and pertinent digital‐literacy studies, the research applies Davis’s Technological Acceptance Model (TAM), with perceived usefulness (PU) and perceived ease of use (PEOU) as central predictors of users’ behavioral intentions toward mobile payments. The analysis explores three dimensions: users’ overall satisfaction, the most frequently used digital payment platforms, and variations across socio‐demo-graphic profiles. Findings indicate that respondents maintain a uniformly positive attitude toward digital payment systems, deeming them useful for everyday trans-actions and expressing strong willingness to recommend these platforms over traditional methods. Ease of use emerged as a key factor driving continued adoption intentions. Among socio‐demographic variables, gender and monthly in-come show significant correlations with satisfaction levels; in contrast, age, civil status, and highest educational attainment exhibit no notable influence. These results suggest that while digital payment systems enjoy broad acceptance across diverse user groups, targeted strategies that address gender, and income‐based preferences may further enhance user satisfaction. Policymakers and service providers can leverage these insights to refine platform design, optimize user education initiatives, and foster more inclusive adoption of digital payment technologies.
