Authors - Ronald L. Pancho, Maria Teresa N. Pancho, Roland M. Simbre Abstract - Using digital technologies to enhance government operations and e-service delivery, e-governance encompasses diverse components crucial for improving digital initiatives and government e-service performance. This study examines how various elements of e-governance influence the effectiveness and efficiency of e-government e-services. The Philippines has actively pursued e-governance initiatives to encourage citizen participation, provide access to information and service delivery, enhance transparency and accuracy, and promote communication and interaction. In this context, the government's e-service performance becomes pivotal in assessing the effectiveness and efficiency of digital initiatives undertaken by the government. There were six hundred eighty-three (683) government e-services users to whom the respondents replied through Google Forms. The study used a self-made survey questionnaire and employed Cronbach's Alpha to test reliability and internal consistency. The experts conducted content validation, and non-probability purposive sampling techniques were used in which respondents were directly involved. The finding reveals that e-governance components positively correlate with government e-services' performance in effectiveness and efficiency. The study relates how the use of e-governance components affects e-services performance. The idea suggests that increasing e-governance practices enhances government e-services performance. Therefore, optimizing the e-governance components and enhancing their performance are essential in improving digital public service initiatives.
